- IT support organization for 2000 end customers outsourced to several external providers
- Issue and conflict potential between team members due to differences in compensation and fringe benefits of different providers
- Multiple contact persons and unnecessary coordination effort for internal service management
Request for proposal issued by customer for the complete service which was awarded to Primetrack AG.
- Competitive pricing
- Historically outstanding track record in recruiting quality staff
- Very favorable compensation packages compared to competitors
- RFP answer was designed as a managed service including quality management, asset management, car support, on-call services etc.
Added value for the customer
- Mutual decision making with the customer with regard to recruiting of team members
- Consistent compensation of the team by introducing salary ranges to end discussions about differing salaries
- Direct access to key people at any time for internal service management
- Significant increase in customer satisfaction in both qualitative and quantitative terms
- Increase of the internal end customer base by adding other departments (up to 2600 clients supported)